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Arrive Alive Guarantee

CORAL WILL ARRIVE ALIVE ON OVERNIGHT FIRST ATTEMPT DELIVERY. IF ITEM IS DOA PLEASE EMAIL CLEAR PICTURE OF CORAL STILL IN CONTAINER/BAG WITHIN ONE HOUR OF DELIVERY. ONCE HOUR PAST DELIVERY HAS COME OR CORALS ARE PLACED IN YOUR TANK ARRIVE ALIVE GUARANTEE HAS BEEN MET. NOT RESPONSIBLE FOR PACKAGES SHIPPING PROVIDERS DELIVER LATE. IF PACKAGE IS HELD AT SHIPPING FACILITY FOR CUSTOMER PICKUP THE PACKAGE MUST BE PICKED UP WITHIN TWO HOURS. IN COLD WEATHER A 40 HR HEAT PACK WILL BE USED. DURING THE HOT SEASON COLD PACKS WILL BE USED. CORAL CAN FALL OFF PLUG WHICH SOMETIME CAN HAPPEN DURING SHIPPING PLEASE USE A CORAL SAFE GLUE TO RE ATTACH BACK TO FRAG PLUG/DISK.

DOA CREDIT WILL BE APPLIED IN THE FORM OF A MERCHANDISE CREDIT TOWARD ANOTHER ORDER. THERE IS NO REFUND ON SHIPPING. CORALS WILL LOOK DIFFERENT TANK TO TANK DUE TO DIFFERENT FLOW, LIGHTING AND WATER CONDITIONS. PICS WERE TAKEN UNDER 165W LED.